Shipping Policy
Effective Date: August 17, 2026
At Crazy Dog World, we want your pet products to arrive safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual. If there is a significant delay with your order, we will make reasonable efforts to notify you.
2. Shipping Times
Once your order has been processed and shipped, delivery times will depend on the shipping method and destination selected at checkout.
Estimated delivery times are provided as a general guideline and are not guaranteed. Delivery may take longer because of weather, carrier delays, holidays, incorrect or incomplete addresses, or other circumstances outside our control.
3. Shipping Rates
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Any applicable promotional free-shipping offers will be subject to the terms and conditions stated at the time of the promotion.
4. Shipping Destinations
We currently ship orders to eligible addresses supported by our available shipping carriers.
Shipping availability may vary depending on the product, destination, and applicable shipping restrictions. If we are unable to ship an order to your address, we will contact you regarding available options.
5. Order Tracking
When tracking information is available, it will be provided to you by email or through the order information associated with your purchase.
Please allow some time for tracking information to become active after your order has been shipped.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@crazydogworld.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered the shipping process.
7. Lost, Stolen, or Damaged Packages
Once an order has been delivered to the shipping address provided at checkout, Crazy Dog World is not responsible for packages that are subsequently lost or stolen.
If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can help you determine the appropriate next steps.
If your package arrives damaged, please contact us promptly and provide photographs of the damaged packaging and products. We will review the situation and work with you to determine an appropriate resolution.
8. Delays Beyond Our Control
Crazy Dog World is not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, transportation interruptions, customs or regulatory delays, or other unforeseen events.
9. Product Availability
If an item in your order is temporarily unavailable, we may contact you regarding the expected availability, a replacement option, or other available resolution.
We will make reasonable efforts to keep product availability information accurate.
10. Questions About Your Order
If you have questions about shipping, delivery, or an existing order, please contact us:
Crazy Dog World
Phone: 856-209-3443
Email: info@crazydogworld.com
We are happy to assist you and help make sure your pet’s products get to you safely.
11. Policy Updates
Crazy Dog World reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.